REFUSED SHIPMENTS
Once an order has been fulfilled by Wag’N Enterprises customers
are responsible for all shipping charges incurred. If an order
is refused, changed or cancelled by the customer during transit,
the customer will be charged outgoing and return shipping
charges.
CANADIAN ORDERS
At this time ALL orders placed to be shipped to Canadian
addresses, ship via UPS Standard. Customers can request faster
service by using UPS Worldwide Saver.
INTERNATIONAL
Wag’N Enterprises does not accept international retail orders.
At this time international wholesale orders can only be placed
by phone and be shipped to the following countries: France,
Germany, Great Britain, Italy, Spain and Switzerland. For all
international wholesale inquiries please contact Wag’N
Enterprises Monday through Friday between 10AM and 5PM EST at
1-888-924-6482.
DUTIES AND TAXES
All Canadian and international duties, taxes and brokerage fees
are the responsibility of the Customer and your receipt and
acceptance of your order indicates your acceptance of these
terms. We have no way of knowing these charges when the package
leaves our facility. The shipping prices indicated by the online
system only covers transportation and fuel fees within the US
until it gets to the border. Due to the North American Free
Trade Agreement (NAFTA) products wholly manufactured in North
America are not subject to duties and fees. Your shipment may
however be subject to brokerage fees (disbursement, service tax,
provincial taxes, etc).
Should you wish to contest these fees, please contact UPS in
your country.
Should the Receiver refuse to pay, Wag'N will assess a $20
penalty fee to the recipient's account in addition to the duties
and taxes due.
International orders, non Canadian, under $500 value cannot be
returned or exchanged.
REFUNDS
For a full refund, items must be returned within 15 days. Day 1
is the day the order is shipped by Wag’N.
If your order contents were damaged during transport to your
location, please take a picture of the package and contents
immediately and contact us by phone by calling
1-888-924-6482 Monday thru Friday 10AM until 5PM EST.
All returns must be in original, new, re-sellable condition and
include all of the original contents (manufacturer’s packaging,
instruction manuals, warranty card, accessories, etc.) and be
received at Wag’N in the same condition in which you received
them. We reserve the right to refuse returns on items that are
not in “new condition” or apply a damage/re-stocking fee of up
to 75%.
Please pack the items securely in the box we used to ship your
order to you, or another sturdy shipping box, so that they will
not be damaged during the return shipment. Return shipping costs
are the sole responsibility of the customer. Wag’N is not
responsible for items lost or damaged during return shipping. We
recommend you insure your package.
Original shipping charges are non-refundable. Free shipping
promotions and other coupon offers/discounts will be deducted
from your refund.
RETURN DETAILS
If you purchased the item directly from the WagnPetSafety Online
Store please contact Wag’N Enterprises directly to obtain a
Return Authorization Number (RA#). Please DO NOT just send the
item back! Once you are issued your RA# please send returns to:
Wag’N Enterprises, LLC
Attn: RA# (issued by Wag’N Enterprises)
483B Carlisle Dr
Herndon, VA 20170
If you purchased the items through a Wag’N Retailer (Brick and
Mortar or Online Store) please return items to company you
purchased it from.
CANCELLATIONS
When you place an order on the www.wagnpetsafety.com website
and/or over the phone and decide to cancel that order please
contact customer service immediately. The order can only be
“cancelled” if it has not shipped yet. If the order has already
been shipped or picked up by the carrier, the customer is
responsible for all fees associated with the cancellation and
all shipping costs. If the order shipped using USPS, the order
cannot be cancelled. The customer will be responsible for
returning the order at its own cost. Orders shipped using UPS
can be cancelled for a $17 fee
Rescue3 Course (Ice/Swiftwater/Rope/Technical Animal Rescue) hosted by Wag'N Enterprises - Cancellation policy
There is no penalty or fee if cancellation notice is received 14 days or more prior to the course start date or if Wag'N cancels the course. No refund will be given if participants/registrants cancel within 14 days of the course or do not show up at all. Cancellation notices received less than 14 days but more than 7 days, are eligible for a nonrefundable credit toward another course within 365 days of rescheduled date. Credits are granted as availability allows on a case by case basis. In the rare instance a class is rescheduled by Wag'N or Rescue3 Instructor, we will make every attempt at contacting all students to make sure a majority of participants can attend on new scheduled date(s). Participants that cannot attend new scheduled date will be issued a full refund. Those that can attend new dates may only get a full refund if they cancel 14 days prior to new class start date. If cancellation notice is received less than 14 days but 7 days or more, participants/registrants are eligible for a nonrefundable credit toward another course within 365 days of rescheduled date. Cancellation notices received within less than 7 days of rescheduled class and no shows forfeit their entire registration.
NET 30 Policy
National and international distributors may in some cases
benefit from the Wag'N Net 30 Policy. All such distributors MUST
contact Wag'N via email at
support@wagnpetsafety.com to submit
rigorous data to be considered When contacting Wag'N please make
sure you have the following information available: Ship to, Bill
to, Accounts Payable, name and phone number, photocopy of
sellers permit and full credit information (corporation name,
federal id number, tax id number, wire transfer information,
bank account number and at least 5 references). Net 30 terms are
as follows:
Purchasing company will need to provide all data necessary for
Wag'N Enterprises to issue a purchase order. Once PO number is
issued, Wag'N will contact purchasing company with all shipping
details. Net 30 means that purchasing company will pay Wag'N
Enterprises in full on or before the 30th calendar day
(including weekends and holidays) of when the Goods were
dispatched by the Seller.
If payment not received within 30 days of invoice will be
assessed a 5% late fee, 45 days late at 7.5% late fee, 60 days
late at 10% and delinquent payments beyond 60 days will be sent
to arbitration for collection. Fees for expenses paid by Wag'N
Enterprises on behalf of the client not received within 15 days
of invoice will be assessed a late fee of 15% to cover the
interest rate Wag'N Enterprises pays on credit for client
expenses. Every additional 30 days late, those expenses will be
assessed an additional 15% late fee.
ORGANIZATIONS PLACING PRODUCT ORDERS USING A PURCHASE ORDER OR
WISHING TO PAY USING COMPANY CHECK.
Please call Wag’N at 1-888-924-6482 Monday thru Friday 10AM
until 5PM EST to discuss the specifics of the order you wish to
place. Please be sure to have the following information readily
available: Billing and Shipping Name(s), Company Name,
Billing/Shipping Address, phone number(s) and email(s). Our
representatives will send you an electronic invoice to the
emails you provide. Upon receipt please submit invoice to your
company treasurer and remit payment as per instructions on the
invoice. Your order will ship once we receive and process
payment successfully.
Generally this process takes from 1 to 2
business days. If your final invoice amount is above $200 we
strongly recommend you mail the check using either USPS Priority
Mail Service or UPS Ground for traceability purposes. For more
details on how to track your order please refer to the TRACKING
YOUR ORDER section here above.
BOUNCED CHECK POLICY:
If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $30 bank fee per check or five percent (5%) of each check amount whichever is greater. The payment of the invoiced amount will be due within 15 days of invoice date. We will not re-submit the original check, nor will we accept another check, credit card, debit card for the re-payment.
A collection letter is sent to the account holder notifying them of the returned item and outlining the consequences of not honoring the item within 3 business days of the banks notification receipt to us. Payments may be mailed to Wag'N Enterprises, LLC, 483B Carlisle Dr, Herndon, VA 20170. The total invoice amount, including the bank fee penalty must be in the form of Cashier’s check or Money order.
Wag'N Enterprises will no longer accept personal or company check payments from those customers or entity they represent. Cashier’s check or money orders will still be accepted.
